About This Policy and Our Data Practices
This Privacy Policy applies to Inspection Authority Software, a business-management, scheduling, field-inspection, reporting, invoicing, and customer-management application for professional home and termite inspectors. Inspection Authority Software is operated by IA Software. Questions and privacy requests may be sent to support@iasoftwareapps.com.
The table below summarizes the information the Service collects and the specific reason it is used. Additional details, retention periods, deletion choices, security practices, and Google Calendar disclosures follow.
| Data category | What we collect | Why we collect and use it |
|---|---|---|
| Account and business data | Name, email address, phone number, company name, license information, account role, and login/session information. | To create and secure accounts, identify authorized users, provide support, administer organizations, and communicate about the Service. |
| Inspection and customer records | Property addresses, client and agent contact information, appointments, findings, notes, agreements, reports, invoices, service-plan records, photos, videos, voice notes, and uploaded files. | To let inspectors schedule and perform inspections, generate and deliver reports, manage customers, obtain approvals, invoice clients, and maintain business records. |
| Payment and financial data | Transaction status, invoice amounts, payment-provider identifiers, bank-connection data selected by the user, mileage, expenses, and business analytics. Full payment-card numbers are handled by payment providers and are not stored by us. | To process and reconcile payments, display business income and expense information, support invoicing and subscriptions, and prepare user-requested business and tax summaries. |
| Location and device data | Location and route information when mileage or arrival features are enabled; device type, operating system, IP address, browser information, diagnostic logs, and crash information. | To provide optional mileage and arrival features, secure the Service, diagnose failures, prevent abuse, and improve reliability. |
| Google account and Calendar data | Connected Google account email; selected calendar name and identifier; event identifier, title, description, location, start and end time, and event link; and encrypted OAuth access and refresh tokens. | Only to identify the connected account, let the user select and manually scan a company calendar, import inspection appointments, and reconcile user-requested schedule changes. |
Sale, advertising, prohibited uses, and sharing
We do not sell personal information or Google user data. We do not use or transfer Google user data for targeted, personalized, retargeted, interest-based, or general advertising; sale to data brokers; provision to information resellers; creditworthiness or lending decisions; creation of unrelated databases; or development, improvement, or training of generalized or non-personalized artificial-intelligence or machine-learning models. We share data only with service providers needed to operate the Service, with authorized members of the user's organization, at the user's direction, or when legally required. Service providers may use the data only to provide contracted services to us.
Google Calendar choice and control
Google Calendar connection is optional. Users can disconnect it in Inspection Authority Software, revoke access at Google Account permissions, or request deletion by emailing support@iasoftwareapps.com. Disconnecting removes stored Google connection credentials and stops future synchronization.
1. Information We Collect
Personal Information
- Name, email address, phone number
- Business information (company name, license number)
- Payment information (processed securely by third-party providers)
Inspection and Service Information
- Property, client, inspection, report, agreement, invoice, photo, video, voice-note, and service records you create or upload
Usage Information
- Log data (IP address, browser type, pages visited)
- Device and diagnostic information
- Location and mileage data (if enabled)
2. How We Use Your Information
- To provide and maintain the Service
- To create, store, and deliver inspection and service records
- To process transactions
- To send administrative communications and user-configured client communications
- To secure, troubleshoot, and improve our Service
- To comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist in our operations
- Your organization and authorized collaborators
- Law enforcement when required by law
- Business partners with your consent
4. Data Retention and Deletion
We retain account, business, inspection, report, media, client, and service data while your account or your organization's account is active and for as long as needed to provide the Service. Users and authorized organization administrators may delete individual records in the Service where that option is available.
When you delete your account in the app, or submit a verified deletion request, we delete or de-identify personal data associated solely with your account from active systems without undue delay and within 30 days. You can request deletion by emailing support@iasoftwareapps.com from the email address associated with your account. Instructions are also available at /delete-account.
Some information may be retained longer when necessary:
- Completed inspection reports, signed agreements, invoices, and related business records may remain under the control of the organization that owns those records.
- Transaction, tax, payment, fraud-prevention, and audit records may be retained for up to seven years, or longer if required by applicable law.
- Security and diagnostic logs may be retained for up to 12 months.
- Data in encrypted backups may remain for up to 90 days before it is overwritten or deleted through our normal backup cycle.
- Information may be retained as needed to comply with legal obligations, resolve disputes, enforce agreements, or protect users and the Service.
After the applicable retention period ends, data is deleted or de-identified. De-identified information that can no longer reasonably identify a person may be retained for analytics and service improvement.
5. Data Security
We implement technical and organizational safeguards designed to protect personal information and Google user data against unauthorized access, use, alteration, disclosure, or destruction. These safeguards include encryption in transit, encryption of sensitive stored credentials such as Google OAuth access and refresh tokens, access controls that limit data to authorized personnel and organization members, secure infrastructure, and operational monitoring. No method of electronic storage or transmission is completely secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Receive a copy of certain data
- Opt out of marketing communications
Account deletion is available in the app under Settings > Delete Account. If you cannot access the app, email support@iasoftwareapps.com with the subject “Account Deletion Request.” We may verify your identity before processing a request.
7. Cookies and Similar Technologies
We use cookies and similar technologies to maintain sessions, secure accounts, remember preferences, and understand use of the Service. You can manage cookie preferences in your browser settings.
8. Children
The Service is intended for business and professional use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy as our practices or legal requirements change. We will post the updated policy with a new effective date and provide additional notice when required.
10. Contact Us
For privacy questions or data requests, contact support@iasoftwareapps.com.
Last Updated: 2026-09-04
Google User Data and Google Calendar
Inspection Authority Software allows a user to connect a Google account to provide optional calendar import and synchronization. We access Google user data only after the user initiates the connection and grants permission through Google's OAuth consent screen. Calendar access occurs when an authorized user selects the Scan Calendar feature; Inspection Authority Software does not scan personal calendars or access Google Calendar before authorization.
Google data we access
- The connected Google account's email address, so we can identify and display which account is connected.
- The name and identifier of the company calendar selected by the user.
- For events in the selected calendar: the Google event identifier, title, description, location, start and end time, and event link. We use these fields to identify and import inspection appointments and reconcile schedule changes.
- OAuth access and refresh tokens needed to maintain the connection. Tokens are encrypted when stored.
How we use and store Google data
Google Calendar data is used only to provide user-facing calendar features requested by an authorized user: selecting and manually scanning a company calendar, identifying inspection appointments, importing those appointments into Inspection Authority Software, and reconciling subsequent time changes or deletions. The connected email address is used only to identify the connected account and support the integration.
Event details may be stored temporarily as a pending import for authorized review. When an event is accepted or confidently identified as an inspection appointment, its relevant details become part of the organization's inspection and business records. We do not access or store Google Calendar event attendees through this integration.
Sharing, advertising, prohibited uses, and artificial intelligence
We do not sell Google user data or transfer it to data brokers or information resellers. We do not use or transfer Google user data for targeted, personalized, retargeted, interest-based, or general advertising; creditworthiness or lending decisions; creation of unrelated databases; or any other purpose unrelated to providing or improving the user-facing calendar functionality described above. We do not allow humans to read Google user data except when the user gives specific permission for support or security purposes, when necessary to investigate abuse, or when required by law. Google Calendar data is not used to train generalized or non-personalized artificial-intelligence or machine-learning models. Google Workspace APIs and data obtained through Google Workspace APIs are not used to develop, improve, or train generalized or non-personalized artificial-intelligence or machine-learning models.
We disclose Google user data only to infrastructure providers acting on our behalf when necessary to operate and secure the Service, to authorized members of the user's Inspection Authority Software organization as directed by the user, or when required by law. We do not transfer Google user data to third parties for advertising, resale, credit, lending, database creation, or AI/ML training. Service providers are contractually limited to using the data only to provide services to us and must protect it from unauthorized access, use, or disclosure.
Retention, deletion, and revoking access
We retain the connected-account email, selected-calendar identifiers, synchronization settings, and encrypted OAuth tokens only while the integration remains connected. Pending imported event details and appointment information that has become part of an inspection may remain as organization business records until an authorized user deletes them or requests deletion under the retention terms described above.
Users can disconnect Google Calendar from Inspection Authority Software's calendar settings. Disconnecting immediately removes the stored OAuth credentials, connected-account email, selected-calendar identifiers, and synchronization settings from the active connection and stops all future Calendar access and synchronization. Disconnecting does not automatically delete inspection appointments or other business records that were previously imported, because those records may be required by the organization that created them.
Users can also revoke access from their Google Account permissions at myaccount.google.com/permissions. To delete pending Google-derived event data or previously imported records, an authorized user may delete available records in the Service, use the in-app account-deletion controls, or email support@iasoftwareapps.com. Verified deletion requests are completed in active systems without undue delay and within 30 days, subject to the legal and organization-owned business-record exceptions described above. Residual encrypted backup copies may remain for up to 90 days before being overwritten or deleted through the normal backup cycle.
Google API Services User Data Policy
Inspection Authority Software's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.